Job Opportunities at COOPI – Cooperazione Internazionale

Friday, June 30th, 2017 - Jobs
Cooperazione Internazionale (COOPI) is an Italian humanitarian
non-governmental organization founded in Milan in 1965. COOPI aims to
help the world’s poorest to improve their access to healthcare, food,
and financial security, and to overcome their special vulnerability to
wars, civil conflicts and natural disasters. For 50 years of long-term
support and constant presence in the field, COOPI has been engaged in
breaking the cycle of poverty and responding to specific emergencies in
numerous sectors, including Food Security, Humanitarian Aid, Health,
Socio-Economical Services, Water and Sanitation, Human Rights, Education
and Training, Migrations and Sustainable Energy.


With more than
3,900 humanitarian workers employed, and an average of 180 projects per
year across 25 countries throughout Africa, Latin America and the Middle
East, COOPI is the biggest Italian NGO. During its 50 years of
activity, COOPI has successfully completed over 1,600 projects in 63
countries, involving 55.000 local operators and ensuring direct benefits
to approximately 100 Million people.

COMPLAINTS RESPONSE MECHANISM (CRM) OFFICER

COOPI IN NIGERIA
COOPI
started its operations in North-East Nigeria in July 2014 to carry out a
rapid evaluation of the most relevant constraints suffered by the
Internally Displaced People (IDPs) displaced by the food crisis and the
Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria
Field Office is located in Potiskum, Yobe State, in order to cover five
LGAs in Yobe State and to provide direct assistance to the IDPs and
their hosting communities, through a multi-sectorial programme covering
Food Security, Nutrition and Child Protection interventions. COOPI’s
capacity to respond to the humanitarian situation in the country is
confirmed by its experience in providing humanitarian aid in more than
24 other Countries around the World, in over 50 years of operations.

SCOPE OF THE VACANCY
The
Complaints Response Mechanism (CRM) Officer will provide support to
COOPI programs implemented towards IDPs in NE Nigeria (FSL, nutrition
& child protection) in the management of the beneficiary and
stakeholders complaints and feedback mechanisms. S/he will ensure that
mechanisms are in place in all COOPI programmes to strengthen the
quality and accountability of emergency response in regards to
information sharing, beneficiaries’ participation, complaints and
response

MAIN DUTIES / RESPONSIBILITIES
Under
the direct supervision of the Project Manager, and in collaboration
with the Field Coordinators, and other collaborators of the projects and
of the Base, he/she will:

Ensure operationalization of established feedback/accountability mechanism.
Management of the hotline system for feedback mechanism
Reporting and referrals of cases reported through the CRM
Timely feedback to program teams in the field on complaints and concerns raised by communities on project activities.

Maintenance
of an effective record and filing system for all complaints solved and
pending issues including correspondences and other related documents for
quick and easy reference.
Send recommendations and practical procedures for reviewing and resolving complaints to the Project Manager
Communicate
and disseminate complaints handling procedures, policies and tools as
appropriate to beneficiaries, project staff and other stakeholders.
Ensure accurate recording of all the data related to the callers in the hotline data base
Address the queries of callers based on setup hotline while respecting ethical and professional standards
Analyze data and submit internal and accurate reports to the concerned programs/projects on weekly basis
Accurately refer cases promptly internally within the departments of the COOPI
Communicate complaints handling procedures, policies and tools to beneficiaries, project staff and other stakeholders
Conduct regular spot-checks of BNF awareness on the CRM procedures
Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects.

PROFILE OF THE CANDIDATE (EDUCATION, TRAINING, COMPETENCES, SKILLS)
MINIMUM REQUIREMENTS:

Degree/Diploma in Social Sciences
Previous experience working in humanitarian projects
Proven
interest & commitment to humanitarian and development principles
and a demonstrable understanding of conflict/post conflict development
contexts.

-DESIRED COMPETENCIES / SKILLS:
ESSENTIAL

1-2 years CRM related work experience with an iNGO
Experience in data collection, collation, analysis, and report writing
Fluency in English
Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
Proven ability to prioritize tasks and meet deadlines
Stable, moral, reliable and robust character and a good team-player
Excellent communication skills, calm, with a good sense of humour
Proven commitment to accountability practices
Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)

PREFERRED
Good knowledge of the intervention area/s and local context
Previous humanitarian programming experience
Knowledge of the local language (Hausa)

M&E Officer

Coopi In Nigeria
COOPI
started its operations in North-East Nigeria in July 2014 to carry out a
rapid evaluation of the most relevant constraints suffered by the
Internally Displaced People (IDPs) displaced by the food crisis and the
Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria
Field Office is located in Potiskum, Yobe State, in order to cover five
LGAs in Yobe State and to provide direct assistance to the IDPs and
their hosting communities, through a multi-sectorial programme covering
Food Security, Nutrition and Child Protection interventions. COOPI’s
capacity to respond to the humanitarian situation in the country is
confirmed by its experience in providing humanitarian aid in more than
24 other Countries around the World, in over 50 years of operations.

SCOPE OF THE VACANCY

The
M&E Officer will provide support to multi-sectorial intervention
towards IDPs in NE Nigeria (FSL, nutrition & child protection) in
the design, planning, monitoring and evaluation of the program by
managing data and facilitating program implementation at state level,
under the guidance and direct supervision of the Program Manager.


The
M&E Officer will be responsible for data gathering, analysis and
reporting activities. S/he will assist in tracking progress of key
indicators and provide timely reports to the Project Manager and
Programme Manager.

MAIN DUTIES / RESPONSIBILITIES
Under
the direct supervision of the Program Manager, and in collaboration
with the Project Managers, Field Coordinators, and other collaborators
of the projects and of the Base, he/she will:
Collect qualitative and
quantitative information and program data through surveys, assessments,
post distribution monitoring, and regular market monitoring
Quantify
methods and identify data sources for program performance and impact
indicators, in conjunction with respective program component teams.
Conducting
project baseline, end line and progress surveys, ensuring appropriate
sample size and sampling survey methods, data collection procedures, and
data verification through periodic site visits
Facilitate training
of staff, Community Mobilisers and partners in the M&E data
collection tools and participate in the sensitization of beneficiaries
in collaboration with program teams.
Support in collating and analysing monitoring data, as well as report on findings from monitoring activities
Ensure proper monitoring of the program, focusing on overall M&E framework of the projects
Present and analyse data based on information needs of project team and partners and support in data base management.
Analysing of data, report development and submission of  M&E reports
Provide
support to improve monitoring and reporting mechanism through revised
monitoring and reporting framework, through collaboration with the
program team.
Review of reporting made against indicators
Drafting and sharing lessons learnt from the different project intervention for programme development and quality control
Work
with program teams to ensure COOPI information on program activities is
shared within LGAs and provide for beneficiary feedback in line with
relevant guidelines and frameworks
Collaborate with government and
humanitarian partners to ensure the smooth sharing of information in
consultation with the Project Manager/Field Coordinator/Program Manager
Support
the program team in facilitating the process of setting up Complaint
Response Mechanism at Ward/ LGA level and handling complaint/ feedback.
Provide support to the programs at LGA level and within the communities
Directly supervise data entry and data cleaning activities by the data entry clerks
Analyse
and provide information regarding general context at the LGA level and
explore opportunities in support of partnership, building initiatives
with LGA level government and other humanitarian actors.
Assist program teams in the selection of beneficiaries as per the established procedure from the project proposal.
Assist the program team in the selection of Community Mobilisers to facilitate the process of beneficiaries’ selection.


Capacity Development
Assist
the Programme Manager to provide trainings on monitoring and evaluation
that include sampling, data collection, data cleaning, analysis and
reporting guidelines to all program staff.
Coach data entry clerks and project officers on data cleaning

ADDITIONAL RESPONSIBILITIES

This
job description is not intended to be all inclusive and the employee
will also perform other related tasks as required and assigned by
his/her supervisor.

PROFILE OF THE CANDIDATE (EDUCATION, TRAINING, COMPETENCES, SKILLS)
MINIMUM REQUIREMENTS:

Degree/Diploma
in Economics, Rural Development, Development Studies, Statistics,
Demography or related subject, with previous experience working in
humanitarian projects

DESIRED COMPETENCIES / SKILLS:
ESSENTIAL

1-2 years M&E related work experience with an iNGO
Experience in data collection, collation, analysis, and report writing
Fluency in English
Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
Proven ability to prioritize tasks and meet deadlines
Stable, moral, reliable and robust character and a good team-player
Excellent communication skills, calm, with a good sense of humour
Proven commitment to accountability practices
Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)

PREFERRED
Good knowledge of the intervention area/s and local context
Previous humanitarian programming experience
Knowledge of the local language (Hausa)

FIELD OFFICER

COOPI IN NIGERIA
COOPI
started its operations in North-East Nigeria in July 2014 to carry out a
rapid evaluation of the most relevant constraints suffered by the
Internally Displaced People (IDPs) displaced by the food crisis and the
Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria
Field Office is located in Potiskum, Yobe State, in order to cover five
LGAs in Yobe State and to provide direct assistance to the IDPs and
their hosting communities, through a multi-sectorial programme covering
Food Security, Nutrition and Child Protection interventions. COOPI’s
capacity to respond to the humanitarian situation in the country is
confirmed by its experience in providing humanitarian aid in more than
24 other Countries around the World, in over 50 years of operations.

SCOPE OF THE VACANCY
The
Field Officer will be responsible for the management and implementation
of COOPI’s Cash and Voucher (FFP) funded projects in Yobe & Borno
for Internally Displaced Persons and vulnerable Host Populations. 

MAIN DUTIES / RESPONSIBILITIES
Under
the direct supervision of the Food Security Coordinator and in
collaboration with the Project Manager, and other collaborators of the
projects and of the Base, he/she will:

Undertake Cash and Voucher interventions at LGA level under the direction of the Food Security Coordinator
Facilitate community mobilization, meetings and trainings during community led Cash activities;
Work
with traditional committees to ensure the identification and selection
of the most vulnerable IDPs and host communities and provide information
to ensure accountability, fairness and transparency during
implementation of activities.
Work closely with community structures
to follow up on implementation of conditional and unconditional cash
transfers planned  activities
Support in the implementation of capacity building training for the target beneficiaries at the LGA level.

Implement detailed work plan for FSL team at LGA level activities.
Collect
information and data on food security at LGA level through surveys,
assessments and regular post distribution monitoring of beneficiary
households
Collect information to ensure that the surveillance of the
cash transfer situation in the area of implementation of the program is
achieving the expected result..
Support the M&E team in analysis of beneficiary data collection through the various tools that the department uses
Participate in the registration and distribution of beneficiary ID cards and / vouchers,
Support the preparation of documentation required for the implementation of field activities
Mobilization
and awareness raising about the organization, program objectives and
activities to local authorities and the population, and act as a link
between the organization and the beneficiaries (at LGA level)
Contribute to the development of project community mobilisation strategies for targeting and registration of beneficiaries
Implement
sensitisation activities for targeted communities about Cash Transfer
and strengthening livelihood restoration activities with support from
SEMA, Extension workers, Community Volunteers, traditional leaders and
other key stakeholders in feasible livelihood restoration activities at
LGA level.
Support in the verification of the beneficiaries to ensure
the identification and selection of the most vulnerable population is
verified before Cash transfer is made.
Support the Supervisor in
ensuring that targeting of beneficiaries to receive cash transfers is
carried out in a transparent way and with active participation of women
and minority members of communities.
Facilitate good working relationship between government workers and target beneficiaries.
Support
the Supervisor to ensure that beneficiaries’ access to the  provider
guarantees protection and gender sensitivity in the field key activities

ADDITIONAL RESPONSIBILITIES
This
job description is not intended to be all inclusive and the employee
will also perform other related tasks as required and assigned by
his/her supervisor.

PROFILE OF THE CANDIDATE (EDUCATION, TRAINING, COMPETENCES, SKILLS)
MINIMUM REQUIREMENTS:

Degree/Diploma in Business management, Development Studies, Accounting, Social Sciences, Sociology etc

DESIRED COMPETENCIES / SKILLS:
ESSENTIAL

Professional,
good organizational capacity, good human relationships, motivated,
open, creative, mature, responsible, flexible and, culturally sensitive
1 year relevant work experience
Experience in the Cash Transfers and social approach
Microsoft Office Skills (Outlook, Excel, Power Point, Word)
Willing and able to be based and travel regularly within remote areas, where services are limited.
Fluency in Hausa and English
Good team spirit

PREFERRED
Previous experience with FSL, Cash  programming
Good knowledge of the intervention area/s and local economy
Previous experience with INGO/NGO
Previous humanitarian programming experience

NUTRITION & HYGIENE PROMOTER ASSISTANTS

COOPI IN NIGERIA
COOPI
started its operations in North-East Nigeria in July 2014 to carry out a
rapid evaluation of the most relevant constraints suffered by the
Internally Displaced People (IDPs) displaced by the food crisis and the
Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria
Field Office is located in Potiskum, Yobe State, in order to cover five
LGAs in Yobe State and to provide direct assistance to the IDPs and
their hosting communities, through a multi-sectorial programme covering
Food Security, Nutrition and Child Protection interventions. COOPI’s
capacity to respond to the humanitarian situation in the country is
confirmed by its experience in providing humanitarian aid in more than
24 other Countries around the World, in over 50 years of operations.

SCOPE OF THE VACANCY

The
Nutrition & Hygiene Promoter Assistants will be responsible for
planning and implementation of nutrition and hygiene education
activities in COOPI’s food security and nutrition operation area in Yobe
and Borno states focusing on IDPs and vulnerable host communities.
They
will ensure comprehensive mobilisation of the community for nutrition
screening of children under five, forming and monitoring care support
groups, IYCF training. 

MAIN DUTIES / RESPONSIBILITIES
Under
the direct supervision of the Nutrition Officer and in collaboration
with the Project Managers, Field Coordinators, and other collaborators
of the projects and of the Base, they will:

Perform screening of
the nutritional status of children under five in their designated
locations and refer SAM cases to health/CMAM centres
Coordinate and
collaborate with community mobilisers’ team leaders and lead mothers of
care groups in implementing follow-up of referred SAM cases
Follow up with the new admission of malnourished children
Ensure liaison with existing community structures, (groups and individuals, women groups, religious leaders where possible.
Collect
and track weekly data at community level, including the results of MUAC
screening during house-to-house visits, in accordance with COOPI
standard nutrition statistical reporting forms
Submit weekly
nutrition and health report to the Nutrition Officer for onward sharing
with the  Monitoring & Evaluation Officer
Carry out the day-to-day Hygiene Promotion activities
Provide training on nutrition (IYCF) and hygiene practices
Distribution of hygiene items
Follow referrals of all severely malnourished children to the stabilization center
Keep defaulter tracing for malnourished children
Report any problems in a timely manner to the Nutrition Officer or the Monitoring & Evaluation Officer
Participate in the field work of the nutrition survey (impact assessment)
Conducting cooking demonstrations

ADDITIONAL RESPONSIBILITIES
This
job description is not intended to be all inclusive and the employee
will also perform other related tasks as required and assigned by
his/her supervisor.

PROFILE OF THE CANDIDATE (EDUCATION, TRAINING, COMPETENCES, SKILLS)
MINIMUM REQUIREMENTS:

Nutrition and Health qualifications (Diploma/degree)
Share the humanitarian mission of the organization
Good communication skills
Ability to communicate with vulnerable populations
Proven experience in related field
Demonstrated ability to work both independently and as part of a team
Accuracy and promptness in performing duties
English writing and speaking skill preferred

DESIRED COMPETENCIES / SKILLS:
ESSENTIAL

Professional, motivated, open, creative, mature, responsible, flexible and culturally sensitive

PREFERRED

Previous experience in similar roles in a humanitarian set up
Good knowledge of the intervention area/s and local context
Knowledge of the local language (Hausa/Kanuri)

TO APPLY
E-mail applications inclusive of:

CV (max 3 pages)
Cover Letter (max 1 page)
Minimum three qualified reference contacts
Application should be submitted  specifying the job title and location in the e-mail subject:

Please
note that any late application or incomplete submission will not be
considered and thus will be disregarded immediately. Only shortlisted
applicants will be contacted.

DUE DATE: 10 July, 2017

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