Job Opening: Public Information Specialist

Thursday, July 6th, 2017 - Jobs
The Public Information Specialist is the first level in a two level Communications series. Position is responsible for media relations including spokesperson duties and responses to media; writing, editing and producing public relations materials; managing and creating content for social media; posting information on the website; special event planning and community relations support; researching agency information for media and public requests. Collaboration with internal and external stakeholders in development of public relations stories. Strong writing, editing and proofing skills are required for developing copy for various collateral pieces including newsletters, brochures and rider alerts. Must be strong in prioritization and managing simultaneous tasks.

Minimum Qualifications & Requirements:

Bachelor’s Degree in Journalism, Communication, Public Relations, or a related field and two years of related communications or public relations experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties such as those listed above.

Background Investigation:

Employment is contingent upon the results of a background check.

Examples of Duties / Knowledge & Skills:

Serves as a spokesperson for the agency, responds to media requests, responds to and develops messaging for incidents, develops press releases and pitches events to media, writes talking points and researches and/or provides public record requests. Maintains agency media lists and agency listings;

Coordinates special event planning, campaigns and agency publicity events;

Provides information to the media and public on service disruptions and public information campaigns.

Manages content, monitors and creates social media posts. Responds to customer inquiries and complaints;

Writes, edits, and has knowledge of design and layout of printed communications, brochures, newsletters, posters, flyers, and other various marketing collateral for internal clients, co-workers, customers, and/or other applicable parties, which includes: working collaboratively with other internal departments to conceive ideas; obtaining information from various internal officials or staff describing events, projects, or services; editing, rewriting, and laying out documents; proofing information; forwarding documents and materials to appropriate individuals for approval; obtaining translations; and, producing copy;

Develops and posts agency news releases and information on the website;

Supports Community Relations efforts, which includes attending events and making community presentations;

Develops communication strategies that support agency initiatives;

Co-designs, develops, and edits copy for internal and external presentations; coordinates production with internal graphics department;

Generates and maintains positive, highly-productive relationships across the agency, within the division, and with member cities, service providers and members of the media. Serves as a resource for internal and external clients;

Performs other duties of similar nature and level as assigned.

Knowledge of:

Public relations principles;

Public information, media relations, and journalism principles and practices;

Types of print, broadcast and social media;

Video production and editing;

Project management principles;

Basic design and layout principles;

Media sources;

Proper English, spelling, punctuation, grammar, speech and diction.

Skill in:

Strong verbal, written and presentation skills;

Public speaking;

Editing and proofreading;

Using a computer and related software applications;

Researching and resourcefulness in obtaining agency information;

Preparing publications;

Managing and coordinating multiple projects;

Coordinating publicity campaigns;

Collaborating with and among multiple departments and municipalities;

Communicating in order to interact with coworkers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction.

Physical Demands / Work Environment:

Positions in this class typically require: reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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